arjuna Casino & Sportsbook Terms

We at arjuna operate a gaming platform offering football markets, live-dealer tables, and slots where local law permits. Our terms set out how we manage accounts, handle deposits and withdrawals, settle disputes, and protect your data. These conditions apply to anyone who creates an arjuna account and plays on our platform.

Our services are available only where applicable local law allows online gaming and sportsbook activity. If you access arjuna from a jurisdiction where such services are prohibited, you use our platform at your own legal risk and we bear no responsibility for any legal consequences in your region.

This document outlines our core policies. By opening an account on arjuna, you agree to these terms. If anything is unclear, contact our support team—we provide multilingual help during standard business hours.

Account opening and verification on arjuna

When you create an arjuna account, we collect your email, phone number, and a username. You must be of legal age in your jurisdiction to gamble or engage in sports betting. arjuna does not knowingly accept accounts from users below the legal minimum age in their region.

Before your first withdrawal, we require identity verification. You upload a photo of your Indonesian ID card (front and back) or passport, plus proof of address (utility bill, rental agreement, or recent bank statement). Our team reviews these documents within a few hours on weekdays. Once verified, you can withdraw funds without re-verification.

We may request additional verification at any time—for instance, if we detect unusual account activity or if payment methods raise compliance questions. We undertake to process these requests promptly and communicate any delays via email or in-app notification.

Account ownership: Each account is personal and non-transferable. You cannot share your login, create multiple accounts, or allow someone else to use your balance. Any breach of this rule may result in account suspension and forfeiture of funds.

Our arjuna deposit policy

We accept deposits through multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallets settle instantly. Bank transfers take one to two business days depending on your sending bank.

arjuna displays minimum and maximum deposit amounts for each method. We enforce these limits to manage risk and comply with local financial regulations. If a deposit appears in error (e.g., you sent funds to the wrong account number), contact us immediately with transaction details. We will investigate and attempt to recover the funds, but we cannot guarantee recovery if the payment reached a third party.

Our withdrawal and settlement terms

When you request a withdrawal from arjuna, we process it to your nominated payment method. E-wallet withdrawals typically settle within minutes. Bank transfers may take one to three business days. During peak periods (holidays like Idul Fitri or Idul Adha, or around major tournaments like Liga 1 or Piala AFF), processing may extend by one day.

We reserve the right to request updated verification documents before processing large withdrawals. We also reserve the right to refuse withdrawals if we suspect fraud, money laundering, or violation of our terms. If we decline a withdrawal, we will explain the reason and offer options for appeal.

Minimum withdrawal amounts are set per payment method and displayed in the Cashier. We do not charge withdrawal fees, but your receiving bank or e-wallet provider may apply their own charges.

Bonus terms and game rules on arjuna

We occasionally offer bonuses (e.g., deposit matches or free spins) subject to terms and conditions. Any bonus we provide is non-binding and may be withdrawn without notice. Bonuses are typically tied to wagering requirements—you must play through the bonus amount a set number of times before withdrawing it. These requirements are shown in the bonus offer.

All games on arjuna—Liga 1 sportsbook, live-dealer tables, slots—operate under rules displayed before you play. Payouts, odds, and game mechanics are final once you place a bet. We do not modify outcomes retroactively or offer refunds on settled bets unless we identify a system error on our side.

If you dispute a bet result or believe an error occurred, you have 7 days to contact arjuna support with evidence (screenshots, bet ID, timestamp). We will review the incident. If we confirm a technical fault, we will correct your balance. If the bet was valid, the result stands.

Our arjuna data protection and dispute resolution

We at arjuna collect personal data (name, email, address, payment details) to operate your account and comply with anti-money-laundering laws. We use standard encryption to protect this data in transit and at rest. We do not sell your data to third parties. We share information only with payment processors and legal authorities if required by law.

You can request to access, correct, or delete your personal data by contacting our support team. We will respond within 10 business days. Deletion of your account is permanent—we retain only transaction records as required by law.

Dispute resolution and our commitment

If you have a complaint about your arjuna account or our service, contact us via email or in-app chat. Our team will investigate and respond within 5 business days. If we cannot resolve the issue, we offer mediation through a neutral third party (details provided upon request).

Disputes about game outcomes, payouts, or account balance are settled by reviewing the transaction log and game recording (if applicable). Live-dealer games are recorded; slot spins are logged with timestamps. These records are our source of truth.

Any legal dispute arising from arjuna will be governed by the law of the jurisdiction where we operate. You agree not to pursue claims in class actions or through arbitration venues outside the scope we nominate. This limitation exists to keep dispute costs manageable for all users.

Jurisdiction notice and service availability

arjuna services are available only in jurisdictions where online gaming and sportsbook activity is permitted by local law. We do not offer services in jurisdictions where such activity is prohibited. Users are responsible for verifying that access and use of arjuna comply with their own jurisdiction's law.

If we discover your account is accessed from a prohibited jurisdiction, we reserve the right to suspend it and freeze any balance pending legal review. We will attempt to notify you of the suspension and offer options for resolution.

These terms are subject to change at any time. We will notify you of material changes via email or in-app announcement. Continued use of arjuna after such notification means you accept the revised terms.

Final note: These terms are a summary. For the complete legal document, contact our support team. Where there is conflict between this summary and the full terms, the full terms prevail.
↑