arjuna Privacy Policy

This page describes what we collect when you use arjuna and how we keep that data protected. We take your privacy seriously and follow standard data-protection practices across all regions where we operate. Our commitment is simple: we collect only what we need to run your account, process payments, and comply with local law.

When you sign up for arjuna, you provide personal information—email, phone number, name, and payment details. We use this data to verify your identity, process deposits and withdrawals, and communicate account updates. We do not sell your information to marketing firms or data brokers. We share data only with payment processors and legal authorities when required by law.

arjuna operates across multiple jurisdictions, which means your data may be stored on servers outside Indonesia. We apply the same security standards everywhere. If you have questions about how we handle your information, contact our support team—we respond within 5 business days.

What we collect and how we use it on arjuna

We collect the following information when you create an arjuna account:

We use this data for the following purposes:

KYC retention: We retain identity documents for a minimum of 5 years to comply with legal and regulatory requirements. After that period, we delete them unless law requires further retention.

Our data storage and international transfer policy

arjuna stores account data on secure servers operated in multiple regions. Your personal information may be held on servers outside Indonesia, including in the European Union, North America, or Southeast Asia depending on operational needs. Wherever your data sits, we apply the same encryption and security standards.

We use standard data-protection agreements when transferring information between regions. These agreements ensure that third-party processors (payment gateways, hosting providers) handle your data only as instructed and maintain security standards equivalent to our own.

You have the right to request where your data is stored. Contact our support team and we will provide details within 10 business days.

Our cookies and tracking policy on arjuna

arjuna uses cookies (small files stored on your device) to remember your login and improve your experience. These cookies are necessary for the platform to function. They are not used for advertising or tracking you outside arjuna.

We also use analytics tools to understand how users navigate our platform—e.g., which games are played most, which payment methods are popular, whether the site is slow during peak periods. This data is anonymised (not linked to your name or email). It helps us improve service quality.

If you disable cookies in your browser, arjuna may not function properly. You will need to log in on every visit, and some features may be unavailable.

Your rights and our commitment on arjuna

We at arjuna respect your privacy rights. You have the right to:

To exercise any of these rights, email our support team with your request. We will respond within 10 business days. If your request is complex, we may ask clarifying questions and extend the deadline by an additional 10 days.

Account deletion impact: Deleting your arjuna account is permanent and irreversible. All gameplay history, balance, and betting records are erased. You cannot recover them later. We recommend withdrawing any remaining balance before deletion.

Third-party processors and our control

arjuna works with trusted third parties to deliver services:

All third-party agreements include strict confidentiality and data-protection clauses. We are responsible for ensuring they comply.

Data breaches and our notification policy

In the unlikely event of a data breach affecting your arjuna account, we will notify you by email within 48 hours. We will explain what data was compromised, what steps we took to secure it, and what you should do (e.g., reset your password). We will also notify relevant legal authorities as required.

arjuna maintains backup systems and encryption so that even if a breach occurs, stolen data is difficult to use. However, no system is non-specific info secure. We recommend strong, unique passwords and enabling two-factor authentication for extra protection.

Policy updates and your notification

We may update this privacy policy to reflect changes in our practices or to comply with new laws. If we make material changes, we will notify you by email at least 30 days before the change takes effect. Continued use of arjuna after that date means you accept the updated policy.

If you have concerns about how we handle your data or if you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data-protection authority.

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