arjuna FAQ

To open an account on arjuna, visit our website or app and tap "Open an account". Enter a username, email address, password, and Indonesian mobile number. We send a verification link to your email—click it within subject to verification to confirm. Next, we send an SMS code to your phone; enter it in the app to verify your number. Your account is then active and ready to receive deposits. If you need to recover your password later, use the "Forgot password?" link on the login page and we will send reset instructions to your registered email. Verification typically completes within minutes; if delays occur, contact support and we will investigate within 1 business day.

Log in to your arjuna account and navigate to Settings (or Account). You can update your email address, phone number, and password from this menu. To enable two-factor authentication for extra security, toggle the setting on and follow the prompts to link your phone authenticator app. You can also adjust notification preferences (e.g., disable notifications between certain hours). If you wish to take a break from betting, contact our support team and request a temporary pause; we will deactivate your account for a period you specify (e.g., 7 days, 30 days) and reactivate it afterward. Any balance in your account remains secure during this period.

No. arjuna allows one active account per person. Using the same email, phone number, or device to open multiple accounts violates our terms. If we detect duplicate accounts, we may suspend all of them and forfeit any balance as a fraud-prevention measure. If you believe your account was compromised and you opened a second account by mistake, contact support immediately with proof of identity and we will review your situation. Keep your login credentials secure and do not share your account with others.

If a deposit fails (e.g., your bank declines the payment or the payment gateway times out), your money is not charged and does not appear in your arjuna balance. Check your bank statement to confirm. If money was deducted from your bank but did not reach arjuna, contact your bank first to confirm the payment went through; if it did, contact our support team with your transaction reference and bank name (e-wallet, mobile banking, local payment, online payment, or e-wallet provider). We will investigate within 2 business days and return the funds if the error is on our side. For withdrawals, if a request is cancelled or rejected (e.g., invalid account details), the balance returns to your arjuna account automatically so you can try again.

We accept deposits from most payment methods, with typical minimums starting at a low threshold to let you start small. Maximum amounts per transaction vary by payment rail—e-wallets like e-wallet, mobile banking, and local payment typically allow higher single deposits than some bank transfers, though you can make multiple deposits if needed. When you select a payment method during deposit, we show you the minimum and maximum for that specific method. If your intended amount falls outside the range, choose a different payment method or split your deposit across multiple transactions. For exact limits on your chosen payment method, check the deposit screen when you proceed to payment.

Promotion codes are entered during account registration or sometimes at the deposit stage. During sign-up, look for a field labeled "Promo code" or "Referral code" and paste the code there before you complete registration. If you did not enter a code at sign-up, some promotions allow entry in your account settings under a "Promotions" or "Bonuses" section—check there. Note that each code has specific terms: it may be valid only for new accounts, only on your first deposit, or only during certain dates. If a code does not work, it may have expired or may not apply to your account. Contact support with the code you tried and we will clarify whether it is valid.

arjuna covers major football leagues and tournaments including Liga 1 (Indonesia's top division), Piala AFF (Southeast Asia), Piala Indonesia, Piala Asia, Champions League (Europe), and Premier League (England). We also list MotoGP, badminton, esports (Mobile Legends, Free Fire, PUBG Mobile), and other sports depending on the season. Live matches are marked with a live icon, and you can filter by sport, league, or time. Odds update in real time during matches. If a specific league or fixture is not listed, it may not have betting markets available in your region or at that time. You can search for upcoming matches in the Sports or Markets section of the app or website.

Our support team responds in English and Indonesian. When you contact us (via in-app support, email, or during holidays like Idul Fitri or Imlek), specify your preferred language and we will assist you in that language. Response time is typically within 5 business days during standard hours (Monday–Friday, 09:00–17:00 Indonesia time). For urgent issues (account locked, missing deposit, security concerns), mention "urgent" in your message and we prioritize it. Outside standard hours, you can still submit inquiries and we will respond as soon as the team is available. Do not share your password or sensitive account details in support messages—we will never ask for this information.